Posey

First in Patient Safety

Our Promise…Every Posey product is designed to give 100% satisfaction. Contact us if you are not completely satisfied and we will assist you with our options.

Returns

Consult our Technical Services Representatives for any troubleshooting assistance with Alarms, The Posey Bed or any Posey Product. Merchandise ordered in error may be returned for credit subject to the following guidelines: 

  1. Merchandise must be in new, saleable condition and in original packaging. No credit will be given for merchandise over 1 year.
  2. A Return Material Authorization (RMA) must be obtained before goods may be returned. To obtain one, contact Technical Services at 1.800.447.6739 (U.S. only), and press 3.
  3. The invoice number and date of purchase are required for return approval.
  4. A 25% restocking fee will be assessed.
  5. Customers are responsible for shipping products back to the Posey warehouse in Arcadia, CA.
  6. Items must be returned within 10 working days from date of RMA issuance.
  7. Credit will be issued based on the invoice amount for the value of the merchandise only.
  8. Due to infection control regulations, any product that comes in contact with a patient or resident may not be returned unless defective. Please call Posey Technical Services for more information.

Posey Satisfaction Guarantee

Posey warrants all products to be free of defects in materials and workmanship. Every Posey product is guaranteed to give 100% satisfaction. Return anything purchased from us if it proves otherwise. We will repair or replace the product, refund your purchase price, or credit your account at your option. We do not want you to have anything from Posey that is not completely satisfactory. Refer to Posey return policy for additional information.

Limited Lifetime Warranty for Posey Fall Management Monitors

Posey warrants to the original purchaser that all Posey Fall Management Monitors are defect-free in materials and workmanship for the life of the product. If any Posey Monitor is found to be defective in workmanship or materials, we will replace it, or repair it without charge. This warranty does not cover abuse, accidental damage, water immersion, improper care, alteration or misuse, and excludes claims for loss or theft.

If you need to return a product under warranty…

Service under these warranties is available upon contacting the Posey Technical Service hotline 1.800.447.6739 (U.S. only) for a return authorization, and by forwarding the product in clean condition, freight pre-paid, with dated proof of purchase. Certain products carry special warranties. Please contact Posey Customer Service for product specific warranties. This warranty gives you specific legal rights, and you may have other rights, which vary from state to state.