Posey

First in Patient Safety

Our Promise…Every Posey product is designed to give 100% satisfaction. Contact us if you are not completely satisfied and we will assist you with our options.

Frequently Asked Questions

Q: How do I place an order online?
A: Log onto www.posey.com and enter the item number/description in the "search" field. Click on the item number, and then it gives you the option of "adding to the cart." You may begin shopping.
Q: What is the cut off time for placing a Web Order?
A: Orders received after 2:00 PM (PST) will be processed the next business day.
Q: How can I place an express shipment?
A: For expressed shipments, indicate ship via under the special instructions. Express shipments must make our 2:00 PM (PST) cut-off time. The website will quote a standard ground shipping charge, however the shipping charges on expressed shipments are determined at the time of shipping the order. If you call our Customer Service Department at 1.800.447.6739 (U.S. only), a shipping quote can be provided.
Q: How do I look up my account?
A: Retail Pricing is listed on the web. Your Account # cannot be obtained online. Call Customer Service to speak to an agent.
Q: What is my password?
A: User creates their own password. The password needs to be at least seven characters long and must consist of letters and numbers. If you forget your password, click on "forgot my password." Your password will be e-mailed to you.
Q: Why is my pricing different than on the website?
A: The Posey website only supports retail pricing. If you have a Posey account, pricing will default to the appropriate contracted pricing once the order is processed.
Q: How do I setup a web account with Posey?
A: Log on to www.posey.com and the web will ask you to create a username and password. The user creates the username and password.
Q: How do I know if you received my order?
A: After placing your order, you will receive and order confirmation via E-Mail within hours.
Q: Will I be charged sales tax?
A: Sales tax will be charged on taxable products shipped to all states except Alaska, Delaware, Montana, or New Hampshire.
Q: How do I obtain a copy of my invoice?
A: To obtain a copy of your invoice, please call us at 1.800.447.6739 (U.S. only), and press 2. Our accounting department will be happy to mail, or fax you a copy of your invoice.
Q: What methods of payment do you accept?
A: We accept purchase order via Visa, Master Card and American Express. Your credit card will be charged when your order is placed. Your charges should appear on your next credit card statement.